VS
Vincent S
1 reviews | Active since Mar 2018
04 Mar 2018, 21:00
Allocation of data
I recharged with 1Gig of data through internet banking on Tuesday , 27 February 2018. I was charged R99 but my Telkom account has never been credited with that data. I have been calling each day since the 27th of February and have received no assistance. The customer service is unsatisfactory - they have failed me. The Telkom twitter page takes four to five days to respond to messages. I would like to be credited with the amount of data I purchased and compensated for the inconvenience caused by their failure to allocate data that I duly purchased to my account.
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Replies (2)
Telkom's replyOfficial
21 Mar 2018, 14:12Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply21 Mar 2018, 14:12
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
VS
Vincent S's updateReviewer Update
21 Mar 2018, 14:15Contact no: ***
ID no: ***
Reference no: ME0013ETON
Case no: ***4
VS
Vincent S's update21 Mar 2018, 14:15
Reviewer Update
Contact no: ***
ID no: ***
Reference no: ME0013ETON
Case no: ***4