Allocation of airtime to a valid number

Good day. I called your customer service help line and spoke to a consultant Vuyulwethu who was very disrespectful and lack customer service. She refuse to provide a contact no and instead insist I call back and speak to another agent to get a ref no.

My query is as follows. I bought airtime from my capitec app the value being R350 to the incorrect number ***. My son provided this no that's a "general" Telkom sms wherein his confirmation of his correct number was confirmed. The valid no being ***.

I need assistance to please allocate the value of R350 to the valid no ***.

I when to my back for assistance to reverse the payment and they refer me to Telkom. I visit Telling Parow where they "assist/help" clients at the door only and gave me the customer no to call

How do I resolve this as R350 is now deducted and I understand it was my error but all I'm asking is to please allocate this fund to the valid number.

My contact no to reach me is ***