Allocate my DATA

Purchase was made online from Capitec bank account on 29 October 2019 the amount of R150 (2 Gigs). I chatted to Zanele Langa at Telkom on 30 October 2019 and she confirmed that there was an error with Telkom Airtime/Data bought online not being allocated. She escalated my request. The following day I followed up and was told by the consultant that Zanele had not logged my query with regards to the data not being loaded. This consultant requested I email *** with the confirmation of purchase which I did, and received case reference number ***5. This was on 1 November 2019. I was told that the case would be attended to in 72 hours. It is now 8 November 2019, No feedback, No data. I chatted to Dineo Nkabinde today. What an unhelpful & uninterested Telkom Employee. She referred me back to the bank from which I made the purchase from. I have sent Telkom the proof of purchase as requested, Telkom confirmed that it was their error, but Dineo refers me back to the bank instead of doing a follow up enquiry.

Telkom, I am tired of your pathetic service. Where is my 2 Gigs of Data purchased on 29 October 2019?