TS
Thabo S
1 reviews | Active since Apr 2014
23 Aug 2017, 11:21
All Things BAD at Hellkom
On the 16th of August I contacted Telkom Mobile to get the latest updates for the ********** account that was opened under my name and I spoke to Uhlume Jadezweni (call ref 145 925 480 for case number 2 ********** ) who told me that I should call after 48 hours to do a follow up. This is almost after 3 weeks that I have logged the initial query. I am currently being put on hold by a consultant called Zintle Mwelase who is still looking out for a manager on the floor. I have been on hold for 20 minutes and counting. This is absolutely a horrible service...
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Replies (2)
Telkom's replyOfficial
30 Aug 2017, 07:54HI thabosaudi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply30 Aug 2017, 07:54
Official
HI thabosaudi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
TS
Thabo S's updateReviewer Update
07 Sept 2017, 12:17Hi Keagan
What is the purpose of this platform when it takes so long for Telkom to respond? This is absolutely ridiculous as nothing has been done, no escalation or resolution of the query. The case was not resolved without any communication with me and the case was not resolved.
I am on the phone with your consultant Makgabuke Mahlatjie who is now telling me that the documents that I have submitted are no longer available in Telkom's systems and this i 6 weeks after I have initially log a query. Why is it that the branch that logged the case be contacted and asked to resubmit the relevant documents. The lack of common sence being app**** by Telkom's employees is beyond me, they idiocy levels are hovering at their highest levels.
TS
Thabo S's update07 Sept 2017, 12:17
Reviewer Update
Hi Keagan
What is the purpose of this platform when it takes so long for Telkom to respond? This is absolutely ridiculous as nothing has been done, no escalation or resolution of the query. The case was not resolved without any communication with me and the case was not resolved.
I am on the phone with your consultant Makgabuke Mahlatjie who is now telling me that the documents that I have submitted are no longer available in Telkom's systems and this i 6 weeks after I have initially log a query. Why is it that the branch that logged the case be contacted and asked to resubmit the relevant documents. The lack of common sence being app**** by Telkom's employees is beyond me, they idiocy levels are hovering at their highest levels.