All services cancelled and they still have not released my line for the new ISP

I'm writing this review because I am sick and tired of Telkom's ****py customer service. They are always dragging their feet when ever something is asked of them. We cancelled with Telkom on the 26th of November and even got an email confirming that the services were cancelled since the 26th of November 2021, I'm trying to go to a new ISP because of their ****py customer service, It's now the 10th of December and still no Internet because they have still not released my line so that the new ISP can take over. This is very poor service on Telkoms part I will never use them ever again. Its always hurry up and wait with Telkom, I have to contact CEO'S when ever I want something done because clearly the staff cannot do their jobs, only once the Ceo has gotten an email is everything done quickly. Why must I always go higher up to get something done with Telkom? Why must the client do the staffs work for them? It does not work like that. VERY DISAPPOINTED In TELKOM FOR HOW THEY TREAT THEIR CLIENTS!!!!