All promises - no action

We migrated from MWEB to Telkom in November already. Hours spend on the line with sales, technical, billing no one can give us answers on why our account is suspended. Each department is passing the buck to the next. Spoke to about 20 people already (7 hours)and no one can say why our account is suspended. We are so disgusted with this service. How can no one give answers. MWEb has released the line and its currently in the holding pool. I'm speechless with the incompatance.<br>