All promises and no service.

I wish I could rate Telkom 0 out of 5 stars, even 1 star seems too much. Our landline suddenly went down in December and I've tried every available platform to get this fixed. Everyone is very "helpful" but they give you the same answer - we are escalating it and marking it as urgent. Then you think: "Great!" but when you check the progress according to the reference number they gave you (one of the lots you've accumulated by now) you see that it's actually an old fault that was reported in 2011 and that that fault was already resolved. When you get through to an agent all they say is WHEN someone gets to attend to your fault, just stay friendly, because once you start being rude then they don't care as much about fixing your fault. WHAT? Is this fair? How long do you have to keep your cool for when no one can at least tell you why you are sitting with a dead telephone line and can't access the internet anymore or receive incoming phone calls? Telkom has the worst customer service ever and I wish we could have another company who can provide landlines so that they don't have the monopoly anymore, maybe then will they wake up and try to keep customers happy!