ALL MY MONEY DEBITED FROM MY ACCOUNT!

on the 25th of feb, Telkom mobile debited over R13K from my bank account. I have an unlimited cell phone contract with them which should charge me R1499.99 per month. Upon realization, i contacted their call centre on Saturday to report on this matter. i spoke to one of their agents (Sinenhlanhla) who also confirmed that i was overbilled, and promised i would be refunded within 3 working days, and that someone would also contact me further o my case<br> I have been highly inconvenienced by all this and on Friday, i had to take a temporary loan from my bank, to make sure my other debit orders go through. I have not done any groceries, and i am appalled by the lack of appreciation on my situation. Telkom needs to reimburse me TODAY and also settle the money i had to take from my bank, due to their incompetence. I have always paid my for my contract in time, but they feel they can take their time to sort out my matters, and in the meantime i suffer, This is truly unacceptable. Today I also followed up, and spoke to Eva, who told me my case has still NOT BEEN ALLOCATED to anyone!<br> <br> THIS IS NOT HOW YOU TREAT CUSTOMERS. NOT WHEN THEY HAVE OTHER FINANCIAL RESPONSIBILITIES THAT ARE NOW ON HOLD!