All Managers in a meeting

i called on the 15 June 2015 to downgrade my ADSL line from 10 meg uncapped to a 10 meg 50 gigs capped line. 4 months later i am still waiting for it to be done, i cannot keep on paying for the extra cost, hence that's the reason i downgraded. i called again today and spoke to a consultant because my line has been suspended although i have made the payment today. the consultant says that i have to wait 48 hours for the suspension to be lifted. i asked to speak to a team leader and linda comes on the line saying she cannot unlock the line. i asked for the email address to send my proof of payment and she didnt want to give it. i asked to speak to her manager and she says all managers are in a meeting no one can help me. i disputed that this is not my fault because telkom did not do they job and downgrade the line and i with not have been in arrears if they did they job. she is extremely rude and un helpful. please listen to the call for the rest of the info. i want this to be sorted out today and i want a credit from june for the extra cost i incurred including the late payment fees and interest.