All lies

<p>I got a Samsung J5Prime contract in the month of Feb and the lady helping me was Portia at the Northgate branch, when I got the contract, initially I asked about the screen repair because I knew with other brands the free screen is only for certain devices and not all of them and she responded to me by saying Yes All Samsung devices have a free screen repair. Today(29 April 2017) I went to the store as my device fell and the screen is cracked from the bottom up, when I arrived there at the store I got the privilege of being helped by her again, but now the story was different. She said that she has never said to me the screen is for free and that I don't have a written record of the conversation, ok I mean, who has ever bought a device and recorded a conversation with that consultant? Then she told me that I will be liable for the repair, after I got the intel from her that it is free. This is insane</p>