ALL LEADERS ALWAYS IN A MEETING WHEN YOU CALL

telkom has now finally agreed to have the cancellation fees waived, as the entire issue was a fault on their side (sell direct).

HOWEVER, NOW MY CASE ( ********** 1) HAS BEEN CLOSED, WITHOUT ME BEING REFUNDED FOR THE MONIES DEDUCTED OFF MY ACCOUNT IN NOVEMBER.

i was on the line now, for 45min, wanting to speak to Sibusiso Maphumulo in relation to this. as usual, he was in a meeting. his manager, Tumi Makhathole, is also in a meeting. i'm not surprised, there are never any leaders available at the telkom JHB call centre.

the purpose of this complaint, is just for telkom to advise of the following:

1. when can i expect my refund to be processed and in my account? 2. has my December bill/invoice been updated, as agreed with Sibusiso, weeks prior to it being issued?

this is all i need from you now.