All I want to know is can my line be moved

I logged a move request online in July as I was moving house end of July. Was told I would get a response in 48Hr but nothing, I then phone twice to check and was told it was being processed and I would receive an SMS to confirm. Two days before the move I got an SMS telling me there is no infrastructure. I went to greenstone mall telkom and they assisted with re-applying for line move. 7 days later I went back and was told the call is under investigation. I am still waiting for a response. I have sent emails asking for a responce but nothing. I am only waiting for an answer as I have already been charged for August. Please tell me if you do not need my business so I can make other arrangements to get a Internet connection.