All i want is my line installed

I could complain the whole day but its just not worth my time.<br> <br> I asked for a new line installation.<br> <br> i was given the 28 of October 2015 as my date, i took off to be at home so that this installation could happen.<br> <br> I called 5 times over the course from then til now, and was given promises and been given escalation reference numbers for all the times i called.<br> <br> I asked if i could speak to a technician or call planner or escalation desk or someone who can help me. and alas with no success.<br> <br> I did ask if this was normal and all 5 call centre agents i spoke to said no, this is not normal.<br> <br> PLEASE TELKOM, ALL I ASK FOR IS FOR A LINE TO BE INSTALLED AT MY PLACE...