1 reviews | Active since Nov 2016
All I want is help and I don't know what else to do!!!
<p>Ive probably phoned in 20 times, have send emails have begged and have been rude to just try and get my phone activated. Its been over a month that my phone has been suspended because I upgraded and they changed me full for my old phones and the new phones when i was told i won't. Now telkom has taken more than R5000 in this month and they can not explain why that has been charged. I actually do not care about that because I am taking the matter further and court will deal with that. All i want is for my phone to be activated so i can use it. Its sad that i have had my new phone and have not been able to use it at all but im still charged. My number is ********** 513 please help me!!!</p> <p>Here are the email's from the "manager" Letoya that has been doing nothing</p> <p> 12th October</p> <p> <span style="font-family: sans-serif; font-size: 13.696px; orphans: 2; widows: 2;">Good Day</span></p> <div class="m_- ********** ********** 14593Section1" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> <p class="MsoNormal"> </p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal">Hope this email finds you well.<u></u><u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal">I did not receive any feedback from the relevant department, as soon as I receive feedback I will inform you.<u></u><u></u></p> <p class="MsoNormal"><u></u> <u></u></p> <p class="MsoNormal">Regards<u></u><u></u></p> <p class="MsoNormal">Letoya<u></u><u></u></p> <p> </p> </div>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I'll be returning both these phones which I HAVE NOT been able, but PAID FOR.
This is me informing YOU who is telkom that YOU are in breach of contract, not myself.
Ill be returning both the Samsung Note 5 phones at your Greenstone branch.
I will also claim my R5000 back from you, for not beinf able to use my phones from date of collection until today.
I am also not liable for any charges, because I was not able to use any of my PAID benefits.
I also request all of the phone calls between myself and telkom (Which are recorded by telkom) on email.
Obviously there will be no response to me, as always but that does not matter, my legal team will make sure that they do get them.
My Regards
Henry Laurence Sadler
I'll be returning both these phones which I HAVE NOT been able, but PAID FOR.
This is me informing YOU who is telkom that YOU are in breach of contract, not myself.
Ill be returning both the Samsung Note 5 phones at your Greenstone branch.
I will also claim my R5000 back from you, for not beinf able to use my phones from date of collection until today.
I am also not liable for any charges, because I was not able to use any of my PAID benefits.
I also request all of the phone calls between myself and telkom (Which are recorded by telkom) on email.
Obviously there will be no response to me, as always but that does not matter, my legal team will make sure that they do get them.
My Regards
Henry Laurence Sadler