All I want is feedback on my balance

hi there, called Telkom today to inquire regarding my balance, previously I had a problem with my telephone and ADSL line, that has all been sorted out, Max answers the phone, I explain what I require, he hears dispute and immediately tells me that its 4 - 6 weeks resolution period, then I explain that all has been sorted out but the 2 weeks that my lines were down was supposed to be deducted from my balance, he answers ... has a technican contacted you??? Listen to your customer please.... I then get told that their systems are off line and I must call back, I ask .... can you call me back .... NO? please put your supervisor on the phone, NO... can I speak to your Manager ....NO...???? Im sorry but am I not the customer here? I thought the customer is the one that pays your salary? Boy am I wrong.....