All I want for Christmas is my Telkom landline

I moved into a new place at the beginning of November and needed to get a landline. Seeing that the wiring was there, I thought how hard could it be? Evidently, for Telkom, it is nearly impossible.<br> <br> First, they lost my order (early November) so I put in a new one. Then, about a week and half ago they sent the technician without telling me, so I was at my office, working. I only found out about both incidents when I phoned their call center to ask where my order status was, after listening to the customary 30 minutes of music so annoying it could be used in Guantanamo.<br> <br> Anyway, at last progress (so I thought) - I got a phone call saying a technician would come today and whether I preferred morning or afternoon. I chose afternoon because, again, I have to called work. So, I get home at 12. At 14:30, I use their chat app on the website and find out the technician had come at 10. I asked if he could come back. He couldn't but he assured me he had escalated it as high as possible and someone would contact me ASAP to reschedule.<br> <br> It is now nearly 7PM. I have had no phone call, but I did get a SMS saying they had scheduled me in for next year sometime between 7:30 and 16:30. Thanks!