all i asked was was for Telkom to send a me a formal settlement letter, so i can pay the account that recently appeared on my credit record, today is the 7th working day, still no letter received, all the numbers i tried calling for the matter to be esca

all i asked was was for Telkom to send a me a formal settlement letter, so i can pay the account that recently appeared on my credit record, today is the 7th working day, still no letter received, all the numbers i tried calling for the matter to be escalated, NO ANSWER