CD
Cherylene D
1 reviews | Active since Nov 2018
22 Nov 2018, 10:20
All I ask is cancel my landline and reverse charges...what is so difficult!!!!
On the 30th March 2018 I went to N1 City Telkom store and cancelled my landline. Today the 22nd November this has not been done. In fact I have now been blacklisted because of non payment when in fact when I cancelled I was in a credit. I have emailed , phoned non stop for this issue to be resolved and nothing. I can only speak to the billing department who to be fair its not their job to do the cancellation, because the people who has to do it have no contact numbers and neither can you go see them. Every time I get told the issue has been escalated. I have to phone . No one get back to me.
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Cherylene D's updateReviewer Update
11 Jan 2019, 11:46All I ask is cancel my landline and reverse charges...what is so difficult!!!!
On the 30th March 2018 I went to N1 City Telkom store and cancelled my landline.
Today the 22nd November this has not been done.
In fact I have now been blacklisted because of non payment when in fact when I cancelled I was in a credit.
I have emailed , phoned non stop for this issue to be resolved and nothing.
I can only speak to the billing department who to be fair its not their job to do the cancellation, because the people who has to do it have no contact numbers and neither can you go see them.
Every time I get told the issue has been escalated. I have to phone . No one get back to me.
Wrote this on the 22nd November . Nothing has been done!!!!!!!!!!!!!!
CD
Cherylene D's update11 Jan 2019, 11:46
Reviewer Update
All I ask is cancel my landline and reverse charges...what is so difficult!!!!
On the 30th March 2018 I went to N1 City Telkom store and cancelled my landline.
Today the 22nd November this has not been done.
In fact I have now been blacklisted because of non payment when in fact when I cancelled I was in a credit.
I have emailed , phoned non stop for this issue to be resolved and nothing.
I can only speak to the billing department who to be fair its not their job to do the cancellation, because the people who has to do it have no contact numbers and neither can you go see them.
Every time I get told the issue has been escalated. I have to phone . No one get back to me.
Wrote this on the 22nd November . Nothing has been done!!!!!!!!!!!!!!