All I ask for is client Service

Saturday 13/12/14 I went to the store to buy two phones.An S5 mini for Myself and a BlackBerry Z3 for my mother.I got the S5 mini immediately but had to wait for the blackberry as they were out of stock.The Wednesday I went back to the store requesting feedback on the Z3.The consultant who had assisted me was on leave and did not do a hand over so it was not available.Thursday I called in and spoke to the branch manager who explained how difficult it was for her to get the phone and that I could collect.If she had done stock take it would have been available so I got annoyed with her feedback.When I got to the store I had to wait an hour and received bad service from the lady who walks the floor saying that if I want to cancel the contracts I can.I decided to continue with the sale and left with the Z3 in hand.January they billed me R1010. This was for both phones pro rated.I did an enquiry at Menlyn and was informed that they charged me for a S5, not the S5 mini. I went to the branch and politely asked then to rectify it.This morning I woke up with the debit order being deducted of R528, it should be R428. Can anybody at Telkom assist in rectifying this.R300 is due to me.