All for nothing

Dear Peter. I have a cellphone contract with Telkom. My Cellphone stopped working less than a year into the contract. I went to the store and was informed that they would have to send the cellphone for repairs and that it would take at least two weeks. I did not have a choice but to hand my cellphone to the store for repairs. This was in February. That is where the service came to an end. I had to repeatedly return to the store to establish the progress of the repairs. I am not able to contact them telephonically as the phone is either engaged or just rings. Last week I just had it so I went back to the store. They could still not give me an answer. The sales person would contact the repair center. I have now been without a phone and had to borrow a phone since February. I suddenly received a phone call from a COURIER company informing me that they are in possession of my broken phone and that a payment of R188 was due in order for me to take possession of my broken phone as according to Telkom it would not be feasible to repair the hand set. I was shocked. After more than two months I have to pay to get my broken phone back and it is still under warrantee. I contacted the call center and they informed me that something is wrong and that I need to return to the store where I baught my cellphone from. In the mean time Telkom deducts money from my account every month. I am not getting any where. Still sitting with a broken phone less petrol money for all the trips I had to make to the store. The last response was that I have to wait for the store manager to return as she is on long weekend and will only return on Tuesday. WHAT TYPE OF SERVICE IS THIS???? Telkom is not a small company, yet acts so inappropriate.