ALL faults in the book! Is Telkom trying to break some record with me?!

<p>I've got a landline with Telkom and 8MB Uncapped ADSL with Axxess. Count the faults caused by Telkom if you can! Both Axxess and I have been following up with them and nothing seems to solve any of the issues.</p> <p> </p> <p>Ref number ( ********** 9), and Ref number ( ********** 2), and Ref number ( ********** 0), and Ref number (160ATK031116).</p> <p> </p> <p>BRIEF DESCRIPTION:</p> <p>(Telephone line has been off for a month, and Internet is SO SLOW 1 to 2MB. Charging me for A CANCELED AND MIGRATED ADSL line wrongly for 3 months now - Sep, Oct and Nov-. Charging me for another service called –Block Call Plus- although I’ve cancelled it since FEB 2015 (Yes! 20+ months charging me for something I’ve cancelled, it’s like if you snooz you lose!) and which I found later that they have never cancelled and continued to charge me for it. Last but not least, even the ridiculous 1 to 2MB internet speed I’m receiving is cutting off, because my internet and wifi settings keep on changing back to the default settings, so I lose internet and I can’t get back unless I log in and UPDATE the settings, this happens like ever an hour to 2h!).</p> <p> </p> <p>I WANT</p> <p>Telephone line to be rectified, to receive 8MB speed, to stop losing internet and dropping down to 1-2MB. I want a full refund for the 3 months of wrongly charging me for ADSL line that is stopped! (I requested to cancel my ADSL with Telkom and TELKOM MIGRATED MY LINE in order for another service provider to take over since JULY 2016, how could they possibly continue to charge me for ADSL LINE?!). Last but not least, I want a full refund for R30+ per month multip**** by 20+ months (since Feb 2015 charging me for a service i requested to be cancelled), BECAUSE I called Telkom and spoke to a person by the name of Yolanda from the Sales Department on the 25th of Feb 2015 at around 10AM and requested from her to cancel this service and she confirmed with me that she it is cancelled. but I disovered this month that Telkom is still charging me for it, when I asked for a refund, they sent me an SMS stating that my account will be CREDITED for R55 which is totally unacceptable! And who said that I want to be credited! In fact I should ask you to refund that plus interest. </p>