All Accounts Suspended although payment is made each month with no reasonable explanation.

I cancelled my phone contract and app**** for a new contract on the same cell number and they took all my details and gave me a new device . I have about 3 contracts with Telkom .

However ever since I took the additional contract they suspend all my contracts anytime of the month and when I enquire they always say that I exceeded my credit limit . I hear a different story every month and I am not able to use my cellphone and data until the end of a month /beginning of a new month yet I am paying everything that I am supposed to pay for . Telkom is supposed to know how much amount I will use per month and debit it.

I am also worried that this might be affecting my credit score .

I have been with Telkom for many years and I am very disappointed with their lack of competence when it comes to managing their own contracts.

So I pay all the amounts I am supposed to pay and they suspend my accounts , I hope this matter gets resolved soon because I cannot be cancelling my contracts prematurely .