Alarmingly Poor Level of Client Service

My parents have been Telkom clients since 1989. They received a fibre connection in May of 2022. Since, they've had constant network service disruptions. They have had no internet connection in December in spite of several visits to the Welkom service centre and calls to the client service lines.

Reference Number ***9 (B***)

Should Telkom not be in a position to render the service forthwith, the wish is to cancel the contract.