AJ Wabani is Above & beyond!

I have had issues with my wireless adsl since last week Thursday. I had called the Telkom fault logging a few times to no avail. However upon calling through today I spoke to an absolute star by the name of AttIe (AJ Wabani). I could not have been more pleasantly surprised. He is friendly, professional, enthusiastic and genuinely seems like he wants to assist. And all I can say is a HUGE THANK YOU to him for all his effort. He went completely above and beyond today and not only managed to sort out the issues with my internet and wireless network (that none of the other call centre agents could do) but he also took the time to assist me by getting my laptop to link up with the internet (something none of the other agents could do). In fact, every other call centre agent that I dealt with from last week Thursday assisted only in so far as the basic trouble shooting was concerned and thereafter simply "logged a fault" as if they could not be bothered to do anymore. If I hadn't spoken to Attie when I did, I probably would still be sitting with the same unresolved fault. As someone who works from home, my time is money and when you have to sit trying to sort out an issue which cannot be sorted out, that is money wasted. I am hugely grateful that I was able to speak to someone of Attie's calibre today and therefore get back up and running. He is not only extremely professional, beyond helpful but enthusiastic and friendly at the same time which made dealing with him easy, enjoyable and an absolute pleasure. He is an extremely valuable asset to the team at the Telkom fault logging centre and I honestly hope that his management is aware of this fact. I believe that agents that spend too long with any one customer get into trouble. However his service was of such a high degree, I personally believe he should get positive recognition for such excellent work. He honestly deserves it. An absolute pleasure.