Airtime ******* and uns****ed staff

Telkom has become the greatest ***** of my airtime and none of their uns****ed and unprofessional call centre has a clue of what is going on..I called into their call centre after I loaded airtime and I couldn't change to a bundle, spoke to Damon..he dropped my call after he couldn't assist me..Called in again, spoke to Sharon or Sharryl..She told me its because I have out of bundle and it chows my airtime..Called in again after the same issue but I switched off my data before loading airtime..Was told my airtime was chowed by a certain subscription I had..Told them to cancel it..Today same nonsense happens..I switch my data off, load airtime and boom R12 gone..called and spoke to Mawethu..he was very useless, spoke to the manager Sbusiso who was very rude..told me its because I have out of bundle..He says the system only update after 5 hours..I mean such a huge company, I want my airtime..Your consultants point fingers at each other and show no proffessionalism and require more training.Until now, after all the calls I've made, my issue is not resolved. I am given different stories..I want my money back otherwise, my next stop will be the ombudsman..