Airtime *****s

Hi On the 2nd of March 2023 I bought a telkom sim card ar pep stores. I went through the rica process then loadshedding happened as my sim is being processed. The lady said everything is fine and I left. On the 5th of March opened the package and put in in my phone. I then installed the settings that was sent to me. In order for me to get the cell phone number I sent a please call me to my wife cell phone to get the phone number of the new sim card. After getting the new cell number from the please call me i sent. I then loaded the number that was sent to my wife that was given to me from sending the please call me on to my banking app and bought R250 airtime to convert it to lte data. The airtime never cane through. I called 180 and they told me to go to a telkom store and do a sim swap as the airtime is showing on the number I gave them but the number was not ricad on my name.. I went to trade route telkom explained to them what the call centre said. The very helpful staff took my details as it was Sunday afternoon and the people that can help will only be back Monday morning which will be the 6th. The guy (Ashwell) that help me promptly informed me Monday morning that the person that can help was sick and will be in the following day. The 7th he informed me that he spoke to Mpho and he said they can't do anything. I told him to please get his manager involved as the cell phone number was given to me by telkom through a please call me. I sent him all the proof and they still can't help me. Why must I be punished if the number that was generated to the sim is not on my name and Why would I not believe a please call me that clearly shows the number that I must use.