ST
Simphiwe T
1 reviews | Active since Feb 2012
05 Feb 2016, 10:39
Airtime still not credited after 2 months
This is my 3rd report to these people about the same thing. For each report I get a lousy response from Telkom saying apologies for the inconvenience, my issue will be sorted asap. And nothing ever happens.<br> <br> Its been 2 months now since I have logged a call about the 2 recharge vouchers worth R30 that don't work. You mean to tell me that a company as big as Telkom needs months to credit R30?<br> <br> I have been also called the call center many times have been told someone will call me back and of cause no one has and I was given a ref number (Ref SM181584) to follow up with. I have mailed and guess what.... NOTHING.<br> <br> #EDHID<br> <br> <br>
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Replies (1)Telkom's replyOfficial
05 Feb 2016, 10:55Hello Slim112,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM197174
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM197174
Regards
Luleka
Telkom Social Media Team
Telkom's reply05 Feb 2016, 10:55
Official
Hello Slim112,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM197174
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM197174
Regards
Luleka
Telkom Social Media Team
