DK
Dumisani K
1 reviews | Active since Sept 2018
04 Sept 2018, 10:20
airtime refund
I bought data on the 15th of August 2018 for R44 but Telkom deducted double (R88) and gave an extra data I did not need... Immediately I contacted Telkom and I was told they were experiencing trouble with their system, they couldn't help. The next day it was the same until the 17th on which I finally got someone to register my query, since then I have been given a runaround by Telkom promised to receive my airtime back every time I called but up until this moment nothing has happened.
Please help me get my R44 from Telkom. My Telkom no. is ********** 949 This number was given to me together with a phone by a friend so it's registered under that friend's name and Telkom are aware of it.
Please help!!!
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Telkom's replyOfficial
05 Sept 2018, 08:23Good day dumisanik7
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2018, 08:23
Official
Good day dumisanik7
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,