Airtime purchase takes a MONTH

Its been a month now since I purchased airtime in order to buy data that I desperately needed at that time since mine had run out. After having bought airtime prior to that, I expected the airtime to be loaded within 10 minutes as it did the previous time. After 24 hours I still hadn't received my airtime. I tried phoning the call center. This didn't help at all. I spoke to 4 consultants in 2 days and only by the 3rd call found out that I was not able to buy airtime on a post-paid package. All the consultants told me that it was impossible, even though I told them I had done it before. They were all very confused and extremely ***********. <br> <br> I then just requested they refund me for the airtime as I had already made other plans for data. Its been almost a month now and I still haven't received my refund. They keep telling me that the balance for airtime shows on their side, but I cannot use it for some reason. <br> <br> This has been the worst service I have ever received by any telecommunication service in South Africa.<br> <br> I would be very very cautious to join Telkom!