Airtime not working

i bought airtime from the shell garage for my 8ta sim card that i use for data from time to time. I purchased R150.00 telkom mobile airtime and call the call centre to assist me with the recharge as when i load it ... it gave me an error message. not knowing the sim card was blocked because it was not used for a while. they only told me this after we tried to load the air time several times. then they tell me the air time will still work i need to go into the store and fix the sim with my ID and proof of residence. i then buy a new sim card and but the airtime still doesnt wanna work... the call centre then tells me to go to the store i purchased it from and request a refund i do so but the store refuses. <br> <br> the agent also told me the airtime is old and i must return it to the store.<br> <br> i want my R150.00 airtime back as this is unacceptable service <br> <br> my case number with telkom mobile is ***9<br> Airtime bought at Shell Newclare Motors<br> ***<br> voucher R100 serial num: *** pin: ***<br> voucher R50 serial num: *** pin: ***<br> My Name Jeremy Beeby <br>