AIRTIME DISAPPEARING, CALL CENTER CANT DO NOTHING, 47 MINUTES ON ONE CALL STILL NO SOLUTION.

On the 14 I contacted telkom mobile call centre for help as my R15 disapeared without making any phone calls... i had previously loaded a 50gig LIT bundle on the 14 July and it expired on 13th. Asked agent what to my airtime she told me system shows no history. 2nd question was i recharged with R10 x 2 = R20 & balance shows I have R19.97 but when i try to buy bundle for R9.85 it failed showing I have 7.85cents, after a heated argument with agent as she wanted to put me on hold and told her I dont want to be hold of which she insist she cant help nor investigate without putting me on hold ( TJoooo), she than said airtime is used on data, how so as sim used on my router, when data is depleted it stops working and notifies me to buy a bundle and i have alwasy done. I need clarity on what happened to my airtime. ended up buying a new sim card so i can recharge and go on with my work. Lastly asked to speak with Team Leader or 2ic non was available, left my details as she said I would be contacted in 24 hours....Today a call back was received from Sbonelo Sales department instead of Team Leader Bongumusa Maphuto who was said to be busy with follow up calls. when I asked for reference i was given Kelebogile Matlhanye. I Must say your call centre is the worst when it comes to customer services, they need soft s****s training, product knowledge hence the dont know how to answer simple and straight answers, or maybe CRM system itself is not up to standard. Please look into this as I intend taking it further to ICASA if i dont get answers of what happened to my airtime. it is a small amount but for my time wasted instead of doing my work is much much more valuable. I wont be surprised if your feed back is still from someone who does not pay attention to detail. I am discussed by your service at the call center. Data and call offerings are the Best across board but your service need to drastically improve to grow the brand. This is no way to run a rapidly growing Brand in Mobile communication. some do something about it....await your feedback... number in question is ********** 274. please get it right if unsure call me for Clarity hence i dont know what could be so confusing....