Airtime did not load after buying it with ABSA

Recharged the telkom mobile account *** with airtime using ABSA rewards but the airtime did not reflect. ABSA provided me with the transaction numbers and asked me to call telkom mobile to have the airtime loaded, which they could not do. They then transferred me to someone else after a long wait - and the call cut off. At this stage I don't know who to call. Transaction IDs are:<br> *** (R5)<br> *** (R100)<br> *** (R100)<br> Please load my airtime - if you need to call me do so on my 082 number - I cannot answer telkom mobile number as the simcard is sitting in a data modem