Airtime credit

On the 29/04/2020 i purchase R100 airtime via the banking app but it was never credited on my account, the next day i called Telkom and they advised to look into and i also called Capitec bank to log a complaint and i was told to wait for feedback, after 12 days both companies came back to me blaming the other and i stil have not been credited my airtime or money reversal into my account, even after providing my statement to Telkom they stil refuse to help me.