AI***

<p>I wrote the below and received an answer but no response since then - obviously Telkom wants to create an impression that they are actually doing something - OBVIOUSLY NOT!!! I phoned the call centre and was told nothing has happened since 9/5/2017. Then put through to Technical and told they cant help me - one department has no idea what another department does. Told to phone 10213 who tells me the same after making a person wait. WHAT MUST I DO TO GET MY ADSL???? A month ago was told that Telkom would come back to me WITHIN A MONTH. Now told again that the area does not support broadband - but I have a Telkom line in my back yard and the neighbours have ADSL. What is the actual excuse and WHY CAN TELKOM NOT PHONE ME. Friday is a month. AM I GOING TO EVENTUALLY GET THIS ADSL LINE OR DOES TELKOM NOT GIVE A DAMN FOR THE CLIENTS??? I see your vehicles all over Vincent but nothing is happening.</p> <p>Moving my line Ref ********** 69A</p> <p>I requested on the 19th May 2017 that my line ********** 530 be transferred to my new address on the 26 May 2017. When I phoned on the 26th May, was only then told that there is no infrasture but they are busy with it - I received no notification of this at all - why does a client always have to phone Telkom to get an update when they have all my contact details? When I brought this up, was then sent a SMS to confirm my personal details. Please also note that I often have to work at home and this is now costing me. When I phoned Telkom again last week, the gentleman I spoke to , advised that they are busy with my case and this should be done within a month. I once again phoned today, and was told there is no update. This week will now be 3 weeks and obvioiusly nothing has been done. This is now URGENT but phoning Telkom's Call Centre is no help at all. I need to know that my request has been processed and that I will have my line latest next week. Please advise ugently. Belinda Moolman</p> <p> </p> <p>Thank you for making contact with us.<br /> <br /> Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p>Your reference number is AI ********** </p> <p><br /> We apologise for any inconvenience caused.<br /> <br /> Kind regards</p> <p>Yazied </p> <p>Telkom Social Media Team</p> <p> </p>