CVDM
CARLA VAN DER MERWE

1 reviews | Active since Jun 2013

28 Dec 2016, 08:11

AI*** - No sevice or feedback at all

<p>Hi Moenie,</p> <p> </p> <p>Seeing that you only respond to new complaints im logging mine on Hello Peter again. You havent given me any feedback on my complaint since October. I have now been given over to a Debt company!!!! I am not allowed to cancel an old contract due to you suspending my account. I make payment for the contracts ive requested and refuse to pay for the contracts one of your sales consultants added to my name</p> <p> </p> <p>You are a very bad sevice/complaint centre should any of this not get resolved soonest i will have no other optiin to report you to either the papers or Carte Blanch!!</p> <p> </p> <p>You will hear from me soonest should i get no feedback.....</p> <p> </p> <p>Carla</p>

0
Replies (5)
Telkom
Telkom's reply28 Dec 2016, 10:50
Official

Good morning.

We're very sorry for the delay in getting this matter resolved and have requested for management to intervene. Our consultants will be in touch.

Regards,
Moenieb.
Telkom Social Media Team.

CVDM
CARLA VAN DER MERWE's update29 Dec 2016, 15:35
Reviewer Update

Hi Moenie.

Why have i still not had a call??

Carla

CVDM
CARLA VAN DER MERWE's update31 Dec 2016, 10:38
Reviewer Update

Good day. Still no reply!!! Please can you help me :-(

CVDM
CARLA VAN DER MERWE's update09 Jan 2017, 13:59
Reviewer Update

Please can someone let me know why my complaint is not being attended to??

CVDM
CARLA VAN DER MERWE's update15 Feb 2017, 07:26
Reviewer Update

Hellooo Moenie

Please please. Wht do i need to beg for customer service. Why are complaints not monitored and resolved whithin a certain period. This is the worst experience of service in my life. Are you not being monitored and rateded???? This sevice is rediculous. You keep on debiting my account and i will keep on returning it!!!

Lets hope to get feedback soonest

And i hope you dont delete my message

Unhappy Carla