Ah no, NOT AGAIN! I cannot stand this incompetence much longer

<p>Guys, PLEASE!!!!</p> <p> </p> <p>My partner and I signed up with Telkom for Smart 250 phone contracts at the Northgate store on Sunday, 28 August for R489p/m. The lady we spoke to there who helped us (Mantsha) told us that we would be pro-rated for the rest of August, and that this pro-rata would be added to our September bill, making it slightly higher (Fair enough).</p> <p> </p> <p>Problem 1. After endless problems porting my partner's number because Mantsha never did her job (he had NO CONNECTIVITY until Monday, 5 September) we FINALLY succeeded after Telkom gave us a HUGE run-around.</p> <p> </p> <p>Problem 2. We get our bills yesterday, and guess what, we have been pro-rated R41.16 for the R319 portion of the Smart 250 contract (as expected), but we've been billed a FULL R170 for the device subscription fee for the ENTIRE August. NOW OUR BILLS ARE R700 EACH!!!!!!!!! Mantsha EXPLICITLY told us we'd be pro-rated for EVERYTHING because we still asked if we should come back the first weekend in September rather. And to make matters worse, my partner didn't even have usage of his phone till 5 September!!!!!!!!! Now he has to pay R170 in August for NO CONNECTIVITY!!!!!!!!!</p> <p> </p> <p>She sold this to us incorrectly, and I believe she or the store should carry this charge themselves. I become a DRAGON when things are fasle-sold to me (We would've signed up in September).</p> <p> </p> <p>WE WILL NOT BE PAYING THIS FULL R170, AND WE WILL BRING THE PHONES BACK AND SEEK LEGAL ADVICE IF YOU DON'T RECTIFY THIS OR MAKE SOME SORT OF CONCESSION. I'LL GO STRAIGHT TO THE OMBUDSMAN!!!!!!!</p> <p>I AM SICK OF TELKOM'S INCOMPETENCE!!!!!!!!!! OUR ADSL LINE INSTALL IS STILL A PROBLEM (BUT THAT'S ANOTHER COMPLAINT ENTIRELY).</p> <p> </p> <p>Also, when we phone the help-line, they make it our problem and tell us to take it up with the store. OUTRAGEOUS!!!</p> <p> </p> <p>I AM SO CROSS WITH TELKOM, AND IF YOU DON'T WANT TO LOSE A CUSTOMER I SUGGEST YOU DO SOMETHING, NOOOOOW!!!!!</p> <p> </p> <p>PS. My title appreas on my statement as Mrs. I am Mr!!!!! FIX THIS AND STOP INSULTING ME!!!!!</p>