Agreement (contract ) dispute
<p>Please help <br />Requested to Complaints too<br />Telkom is reporting me to the Credit bureaus(Nudept0<br /> To Ombudsman</p> <p>I.D. ********** 108082<br />At round about 24/09/2015 I took out a Cell phone agreement via Telephone from Sell Direct(Telkom)<br /> Cell No. was ********** <br />The agreement was for a R319 monthly (Smart plan 100) Samsung A7(black) phone (2 year)<br />At the end of October I received a invoice of R1010.34(Attached) Reversed the debit order<br />I was not happy because it was not what I agreed upon as mentioned above.<br />They added an additional R349 internet bundle to the to the account( and agreement) and charged me R200 for a white A7 phone.<br />Numerous times I called Sell direct and they failed to answer their phone<br />I canceled the contract(agreement) at Telkom Rustenburg waterfall mall on the 06/11/2015(attached + letter for reason.<br />The 1st Oct. 2015 I switched of my phone and never used it.<br />Numerous times I called Telkom and told them that I cancelling this agreement due to it was not followed as agreed upon.<br />On the 14/12/2015 Telkom head office called me and told me the contract(agreement) has been cancelled and that I had to hand in my phone in at Telkom shop Rustenburg waterfall mall. <br />Still they debit order me monthly which I reversed every month.<br />Then on the 15/04/2016 I went to Rustenburg W/F mall Telkom shop .<br />Mrs Swart helped me and she phoned Head office and talked to The Manager Tsepo Madwaza and he said he will handle it.(He had all the mails on line.)<br />Now they still debit me ( I reversed it) not sending me any invoices or letters nothing<br />I need help. I am on disability pension since 01/08/2014<br />That is why I only took the R319 agreement <br />Nudept handed me over to the Credit Bureau</p> <p>I've put in complailts to ICASA. Ombudsman and to the Complaints Commisioners</p> <p>Can you help please<br />Regards</p>