Agreement Cancellation

<p>I was called by a telesale rep (didn't record the name) for a data package for 20gig a month. I currently have the 10+10gig package and asked the rep on a couple of occasions if it is 20gig anytime or a 10+10 package. Everytime he confirmed the 20gig anytime. I took the package. The router and paperwork was delivered on Saturday the 25th of January. My mother-in-law received it as I was not at home at the time. When I checked the package it was the 10+10gig package (not what I wanted). I called Telkom Mobile on Monday the 27th of January to cancel the contract and collect the router and sim. They confirmed it is cancelled and RAM collected the items. They also confirmed no debit orders will go off. In February i was debited for the package I cancelled. I called again to find out the reason for this and again I didn't record the person's name. He confirmed on the system the contract is cancelled and I will be refunded. He even gave me a case number for the cancellation. This time I was told to complete a Cancellation Form and email it through for processing. I did this and I was debited again in March and April yet again I called both months and emailed them the proof of the form and case number. To date I have heard nothing from Telkom and nobody wants to give me the number for the cancellations department. It takes them 1 day to sign you up for a contract but cant cancel one when they F$#K UP. </p>