Agreed to a contract that included a fitness watch but did not receive it

I ordered the Huawei P10 and Fitness watch deal from the Telkom mobile website, I received my new mobile phone and sim from Telkom mobile on 1 August 2017, I instantly noticed that I did not receive the Fitness watch that the sales agent told me I would get would the Huawei P10 contract. I phoned the call center and told them about the missing Fitness watch, they apologised and assured me that they would get an agent to send me the Fitness watch. A week went by, so I phoned their call center again, and once again got an apology and said they would escalate the matter. This pattern has been going on until today 7 September 2017 and they have not even done a single thing to assist me. All I want to do is complete the contract that I signed up for, but it seems Telkom mobile does not want paying customers. I have spoken on multiple occasions to the social media team via Facebook and they have a also assured me that this would be resolved. I even went to a Telkom mobile shop but they told me they can't do anything because the systems are not linked. Please Telkom, listen closely, you guys are in breach of contract until I get this watch so please prioritize this issue. If no feedback is given then I will cancel the contract and will not pay a single cent for cancellation fees, so please just complete the contract terms.