agreed contrant amount changed without my knowledg

Item: Telkom
Rating: 2
Author: Tshidi B

My phone Was ******, a month later my billing went up from R199 to R350. The billing incident was reported at Hatfield n they promised to investigate n get back to me, to date I've not heard anything from them. I'm currently on maternity do not have the time to be visiting Telkom branches. Please refund the extra R150 you've been deducting from my account or else I'll go to my bank and dispute the debit order.

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Replies (1)

Telkom's replyOfficial

04 Jul 2015, 11:59

Hello BigGal,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM122973

Regards
Narriman Lalla
Telkom Social Media Team

Telkom's reply04 Jul 2015, 11:59

Official