AGIAN I AM STUCK WITH THE SAME PROBLEM

I refer to complaint on 23 July wrt re-location. I have received an SMS from Telkom that the re-location will take place on 31/07/31. On phoning them again today (just o make sure) and holding for 44 min they informed me that it will only be the land line ref ***A and not the business line ref ***A as requested. Obviously both lines are important to be re-located on the same day as per my communication to them on 16 July!! . Cant they read!!! Please advise as a matter of urgency.