Aggravated

What does one need to do in order to receive service from Telkom Mobile.Be a close friend with the CEO, Daughter maybe, bank manager? I received a phone call letting me know that the matter has been sorted. What do you know, received data yet again. I signed my contract on the 9th of August 2013. I no longer need the service as my 2 years is up, end of August 2015. I have been in and out of your store in Maponya. Really what am I to do... what does 1 need to do to just get the cancellation through. To add matter worse R110 extra was debited from my account which I reversed. Maybe ill get some attention. just maybe.....