Agents laughing, waiting - no resolvement on query

My husband and I struggled to find out why we can't make outbound calls, phoned telkom call centre. <br> <br> My husband tried to explain that the account is up to date, adsl is working fine but we can't make outbound calls - he was then referred to \sales\" to assist, then back to technical department and back again to \"sales\".<br> <br> I phoned on behalf of my husband - got through to the tech department where I was put on hold and the agent did not even talked to me. I listened for about 20 minutes where other agents are laughing, discussing clients who complains and the agent who answered the line deliberately ignoring the call talks in the background. After 20 minutes I dropped and phoned back, waited another few minutes, got through to Dean and explained what I heard. He tried to assist to a point where \"a fault\" will be logged, he apologized on telkom's behalf and I gave the phone to my husband to confirm all details required - phone was dropped by Dean. <br> <br> Husband phoned back talked to Lindiwe, explained again, she told him \"sales\" needs to assist but that the line is \"fine\" - and that a \"code\" is on the line which no one knows how to remove. She dropped line.<br> <br> This is still not resolved."