*********** agents customer service

Telkom should stop outsourcing business that do not train their staff properly because their name and reputation is on the line ..Now i have worked at a contact center before and even managed one so I know I'm not been Milo dramatic I called in to have my data that I purchased that is not working as I ternet access is not granted I spoke to a lady by the name Lorah Ncube who was 1st not knowledgeable as she was more trying to sound intelligent rather than fixing a problem ...the more I explain to her my issue the more she makes me feel in her comments as if im stupid ...her knowledge is poor and her customer service skills needs lot of attention or she is still new and don't know what she is doing I asked which branch is she calling from she refused to tell me and another thing she was ****y only thing she said was she is in the Gauteng region now I know Gauteng is big it's not a town it's a province ..to show her incompliance I called again and got a wonderful agent who firstly before saying more informed me that they are experiencing some technical problems with some towers now the previous agent dumb one said there is no coverage on my area when I asked why she was more ****y than being solution...so Telkom ur outsourcing branches are dragging ur name