*********** agents and poor customer service

I am so disappointed and annoyed with the service that I have been receiving from Telkom. I have both contract phone and LTE router with them for over decades now so I was due for an upgrade on my mobile which I have upgraded on the 16th May 2025

On Monday the 26th May 2025 my services got disconnected, God knows why🤦♀️ I called them immediately when I discovered that and I spoke to different consultants who couldn’t assist but gave me different stories. My account is up to date and has been up to date ever since joined them, I have never missed any payments whatsoever. They usually debit my account on the 25th of each month and if the 25th falls over the weekend they will debit me on the Monday without a fail, my account was debited on the 26th, the very same day that they disconnected my services.

When I called and enquired about the disconnection I was told that there was a certain amount that I was supposed to pay when I was upgrading my phone which I was not aware of and never told about. I transferred that once off upgrade fee on the very same day that the debit order went of my account and send them POP but to date my services has not been restored.

I have been calling them from Tuesday the 27th May to restore my services and every time I call I am told that I should wait 24-72 hours for reconnection to happen. I also highlighted that I have a daughter who is in varsity and writing exams and she needs the internet connection but they are not even bothered then I asked several times to speak to the managers on duty, one lady told me that her manager is working from home therefore he/she is unable to talk to me, I am still shocked that statement I mean how does someone work from home and they are unable to talk to the customers? Others told me that they have escalated the matter to their manager and that I should get a call from one of the manager but I haven’t heard anything from anyone at Telkom thus far.

To date, my services have not been restored. I am now incurred unnecessary costs of buying my daughter data daily just so that she hotspot herself and is able to write exams, apart from them reconnecting my services I would also want them to reimburse me the cost that i have incurred during the disconnection. Case no: ***4