*********** Agents

I'm worried because I've been battling Telkom for over two weeks to get my money allocated. I got an SMS with the wrong reference number for my payment, so I'm not sure if I'm working with *********** agents, but all they seem to be good at doing is putting me on hold and never calling back.

I made my payment on June 28th, and as of right now, my account is still suspended and my internet is blocked. The company is called Nudebt, and they are the worst collectors ever no management, no team leader just inadequate agents who don't seem to care about or prioritize their customers' needs! I don't know what else to do or where to get help!

Every day, I receive court summonses for an unknown amount, yet I am being moved from pillar to post with no team leader to help, no management, just unskilled agents who don't know what to do!

I've sent my proof of payment to about five agents, but none of them have responded. I waited seven days for a response, per Nudebt's instructions, and I haven't heard anything since. In the meantime, my bill is mounting even though I don't use the wifi!

If agents don't help us while they check security, I question why calls are recorded and if they actually understand customer service. They appear to be working from home, and this is the worst service that Telkom has ever offered, I promise! Do they actually understand what constitutes customer service, or do they even monitor their calls?

I have serious concerns about the Telkom agents that assist us because we utilize our bank information to make payments. How is it possible for a client to receive an error with inaccurate details?

Team leaders are ghosts they never follow up on complaints or act as a leader, but the agents will tell you that they requested to be contacted back!

I would strongly advise against using this service, considering it to be a global network supplier with subpar offerings!

Please feel free to contact me if you have any further questions.