Agent puts phone down on me

We recently took out ADSL with telkom. After experiencing difficulty soon after we received to connect to the internet I phoned the call centre (holding on for about an hour), never the less the gentleman was very helpful. Asked me to turn off router, he reset and was working fine up until 3 days ago.<br> I then phoned this evening, spoke to a guy, he did the same thing but we were then worse off than what we were as we couldn't connect at all, not even with the adsl cable. I then phoned again and I get this lady. Explained the whole thing to her, then she requested a whole bunch of things that no other agent has queried. She then asked to speak to the account holder and my father in law was not here at the stage. After asking her why she is persisting to speak to him whereas the others helped me within 5 minutes she was insisting on this. I then told her I have the ID number & she still wouldnt help me and after I started getting a bit irritated by telling her I'm tired of paying for something that i'm not getting full service out of, she just simply put the phone down on us.<br> If this is the agents telkom hire, then maybe Mweb is a better option as they have always been helpful.