Agent put me on hold for over 20min!

Apart from her snooty attitude, the call center staff member put me on hold for over 20 minutes while she 'logged the call'. I understand that Telkom is busy, but 20 minutes is just ridiculous.<br> <br> I would like to report this person and have the call traced. I dialed the business call center from ***. At about 4:40pm. I cut the call after 5:07pm, after which I called back, was assisted by Vuyo Twenty, who had all sorted in under 5min. <br> <br> It is staff members like the unknown lady who gives Telkom a bad name.<br> <br>