Agent at telkom issued new number on contract when I said I did not want a new number

I recently app**** for a contract online at this company and I was contacted by the agent who did further processing In my discussions with this agent, I was clear that I did not want to be issued a new number and so I was happy to use my current sim card, but this agent overrulled me, saying that they have to issue a sim card and that once I get the sim card I can do a sim swop. I just came back from a telkom outlet where I spoke to Laponty Komane and she explained to me that the agent who ignored my request was a Jackson. She went on to say that this person wanted to process a new sale, which means that if they kept my sim it would not be one. This means that telkom has failed to honour their side of the contract fully as they failed to meet a reasonable and accommodate-able request but they **** to me and said I would be able to swop to my existing number. Now this agent tells me that they cannot do it on their side and that it can only be corrected by this dishonest agent. How must I be paying for a service I am not able to use because of the ********* behaviour of a telkom employee who puts money ahead of honest service?