*********** agent and telkom ****mer

On 3rd Jan 2025, I walked in one of the branch to do a cancelation of a mobile data contract I had for over 3 years. To date I am still billed and charged for the contract. Begging of March I received a survey to rate the service received, immediately I made a negative commitments I was blocked. Today I waled in in the branch we have been on call for over an hour to reach cancellation. When they finally respond they claim there was never a cancellation while the agent at the branch the can see it on they system.